*If you lost your phone or are unable to find an OTP, you can use your "backup key" that we provided to recover the OTP.
How to Recover OTP with Backup Key
Recovering OTP without Backup Key Process
Without an OTP backup key, users cannot access personal information and wallets, but OTP can be recovered through the process of proof of identity.
Since your identification is required, please send it according to the conditions below and we will process it after confirmation.
<Identification Verification Documents>
1. A photo of yourself (front) holding a government-issued ID and a post-it note written [Nexybit ID], [Today’s date], and [Purpose: Reset OTP]
2. A photo of the government issued ID and the post-it used above
3. Screen capture image of withdrawal/deposit page from an exchange or a platform that NXY is deposited or withdrawn
4. Nexybit ID, transaction ID of withdrawal/deposit from number3, description of the situation
Please send us the exact documents above for your proof, and there may be additional questions depending on your documents.
If you send us the documents above, we will send them to the department that handles the OTP issues and process it.
(The documents will be destroyed after we confirm your identity and make a payment.)
*Please make sure you don't forget your backup key after recovering your OTP*