If you lost phone and unable to find an OTP, you can use your "backup key" that we provided. With your "backup key," you can follow through steps the link below.
▶How to Recover OTP
However, if you did not save your backup key, you cannot recover your OTP.
Due to our security policy, we cannot provide backup key an individual customer, and our system is designed not to expose or reset customers' OTP.
If you need a further assistance, please contact us at https://support.nexybit.com.