1. Find the backup key you saved at the time of OTP verification.
If you do not have a backup key and need to recover your OTP, please see the corresponding page for the instruction.
▶How to Recover OTP without backup key
2. When you enter the Google Authenticator APP, you can see a red '+' button at the bottom.
3. Enter a provided key directly. After entering the key, a new Nexybit OTP is created in Google OTP APP.
If you have any problem to recover your OTP, please contact us at firstname.lastname@example.org